Terms and Conditions of Carriage

1 Definitions & Agreement to Terms

Throughout this agreement, the terms “JetBluePartners,” “Carrier,” “we,” “us,” and “our” refer to JetBluePartners, Inc., a Delaware corporation operating under certificate authority granted by the United States Department of Transportation (DOT) and the Federal Aviation Administration (FAA).

The terms “Passenger,” “Guest,” “Customer,” “you,” and “your” refer to any individual who accesses this website, holds a valid e-ticket, purchases ancillary travel services, or boards an aircraft operated or ticketed by JetBluePartners Travel.

By navigating this website, utilizing our mobile interfaces, or completing a reservation, you expressly acknowledge and agree to be bound by these Terms and Conditions. If you do not accept these terms in their entirety, you must immediately refrain from booking or using our digital services.

2 The Contract of Carriage

The issuance of an electronic ticket receipt constitutes a binding Contract of Carriage between JetBluePartners and the named passenger. The Contract of Carriage incorporates by reference:

• The specific fare rules, class restrictions, and baggage allowances tied to your e-ticket;
• These published Terms and Conditions of Carriage;
• Applicable international conventions, including the Convention for the Unification of Certain Rules for International Carriage by Air (Montreal Convention 1999) or the Warsaw Convention; and
• Mandatory civil aviation directives issued by the FAA, TSA, or foreign civil aviation authorities.

3 Booking, E-Ticketing, Fares & Payments

3.1 Fare Transparency & Currency

All quoted fares are displayed in United States Dollars (USD) unless explicitly designated otherwise. Published flight prices incorporate all mandatory government taxes, passenger facility charges (PFCs), aviation security fees, and standard carrier surcharges. Optional ancillaries — such as premium seat selection, checked baggage, travel insurance, or pet transport — are itemized separately prior to final payment confirmation.

3.2 Payment Processing & Anti-Fraud Safeguards

Payment must be remitted in full at the time of reservation. We accept major credit cards, debit cards, JetBluePartners Bank credits, and certified electronic wallets. To safeguard our guests against credit card fraud, JetBluePartners reserves the right to request proof of cardholder identity at airport check-in desks for reservations flagged by automated risk assessment systems.

3.3 24-Hour Risk-Free Booking Window

In accordance with federal regulations, any reservation made at least seven (7) days (168 hours) prior to scheduled flight departure may be cancelled within twenty-four (24) hours of booking for a 100% full cash refund to the original payment tender, with zero penalty. For comprehensive rules, consult our Refund & Cancellation Policy.

4 Passports, Visas & Government Security Compliance

Passengers are strictly responsible for acquiring, maintaining, and presenting all necessary travel documentation required by municipal, federal, and international border control authorities.

• Domestic Travel: All passengers aged 18 and older must present an unexpired REAL ID compliant driver’s license, state ID card, or valid U.S. passport at TSA security screening checkpoints.
• International Travel: A valid passport with at least six (6) months of remaining validity beyond the date of scheduled return is required for international travel. Passengers must obtain all required tourist, transit, or business visas prior to airport check-in.
• TSA Secure Flight Data: Passengers must furnish their full legal name (exactly as inscribed on their government photo ID), date of birth, gender, and optional Known Traveler Number (KTN) / Redress Number. Failure to supply accurate Secure Flight information will result in denial of boarding without carrier compensation.

JetBluePartners assumes no financial liability for passengers denied entry, transit, or boarding by immigration authorities or the Transportation Security Administration. Any fines, detention expenses, or return deportation costs levied against JetBluePartners by foreign governments shall be billed directly to the non-compliant passenger.

5 Baggage Allowances, Restrictions & Hazardous Materials

5.1 Carry-on Baggage Dimensions

Each ticketed guest on Standard Economy, Blue Extra, and Mint Suite fares is permitted one (1) personal item (maximum dimensions: 17 x 13 x 8 inches) that must fit beneath the seat in front, plus one (1) standard carry-on bag (maximum dimensions: 22 x 14 x 9 inches including wheels and handles) to be stowed in overhead compartments. Basic Blue fares include a personal item only; standard overhead carry-on bags require an ancillary fee or must be checked at the gate.

5.2 Checked Baggage Limits

5.3 Prohibited & Hazardous Materials

Federal law strictly forbids carriage of hazardous materials aboard aircraft in either checked or carry-on baggage. Forbidden articles include, but are not limited to: fireworks, compressed gases, flammable liquids, lithium battery packs exceeding 100 watt-hours (without prior carrier authorization), explosives, firearms without mandatory declaration, tear gas, and corrosive acids. Violation of hazardous cargo regulations is punishable by up to five years imprisonment and civil penalties up to $250,000 under 49 U.S.C. § 5124.

6 Check-In Deadlines, Gate Closures & Boarding Protocols

To guarantee punctual flight departures, passengers must satisfy the following strict timeline cutoffs:

• Online & Mobile Check-In: Available 24 hours up to 60 minutes prior to scheduled departure.
• Airport Counter & Bag Drop Deadlines:
  • Domestic U.S. flights: 45 minutes prior to departure.
  • International flights: 60 minutes prior to departure.
• Boarding Gate Closure: Boarding doors close precisely fifteen (15) minutes prior to scheduled departure.

7 Flight Delays, Schedule Changes & Involuntary Cancellations

Published flight times are approximate schedules and do not form an immutable part of this contract. Schedules may vary due to adverse meteorological conditions, air traffic control congestion, airspace closures, or unforeseen mechanical events.

In the event of a carrier-initiated flight cancellation, or a significant schedule alteration defined by the DOT as a change of three (3) or more hours for domestic flights or six (6) or more hours for international itineraries, the guest is entitled to either:

1. Complimentary re-accommodation on the next available JetBluePartners flight (or certified partner flight) to the ticketed destination; OR
2. A 100% full refund of the unused ticket balance credited directly to the original form of payment.

For detailed amenity provisions including hotel accommodation, meal vouchers, and ground transportation for overnight controllable delays, please review Section 3 of our Refund and Cancellation Policy.

8 Passenger Conduct, Safety Protocols & Refusal of Carriage

The Captain in command has absolute legal authority under Federal Aviation Regulations to maintain cabin discipline and flight safety. JetBluePartners reserves the unconditional right to refuse carriage or disembark any passenger who:

• Engages in verbally abusive, threatening, obscene, or assaultive behavior toward crew or guests;
• Appears visibly intoxicated or under the influence of illicit substances;
• Refuses to comply with crew safety instructions, seat belt signs, or emergency crew directives;
• Attempts to smoke, vape, or use electronic nicotine delivery systems anywhere aboard the aircraft, including within lavatories equipped with sensitive smoke detectors; or
• Exhibits an active, untreated communicable disease deemed a direct public health hazard by CDC or WHO guidelines.

Any passenger removed from an aircraft under this section will forfeit the value of their ticket and may be permanently prohibited from future travel on JetBluePartners. The passenger may also face federal criminal charges and civil fines up to $37,000 pursuant to FAA regulations.

9 Limitation of Carrier Liability & International Conventions

9.1 Domestic Flights (U.S.)

For provable lost, damaged, or delayed checked baggage on purely domestic itineraries, JetBluePartners’s liability is strictly capped in accordance with 14 C.F.R. Part 254 at $3,800 per ticketed passenger, except where a higher valuation has been formally declared and excess valuation fees paid prior to baggage acceptance.

9.2 International Flights (Montreal Convention 1999)

On international itineraries governed by the Montreal Convention 1999, liability limits are quantified in Special Drawing Rights (SDRs):

• Baggage Delay, Loss, or Damage: Limited to 1,288 SDRs (approximately $1,750 USD) per passenger unless a higher value was declared.
• Passenger Delay: Limited to 5,346 SDRs per passenger.
• Bodily Injury or Death: Governed by the strict two-tier liability structure of the Convention.

9.3 Excluded High-Value Items

JetBluePartners accepts no liability for fragile items, cash, negotiable securities, expensive jewelry, heirlooms, electronic computers, cameras, or vital prescription medications packed inside checked baggage. Such items must be retained in the passenger's personal possession in carry-on bags at all times.

10 Third-Party Travel Products (Hotels, Cars & Insurance)

When you book car rentals, hotel stays, cruises, or travel protection insurance through links or integrated widgets on our website, you are contracting directly with the respective third-party service provider (e.g., Hertz, Marriott, Allianz Global Assistance). JetBluePartners acts solely as an independent marketing intermediary and disclaims all liability for breaches of contract, property damage, personal injury, or operational failures attributable to third-party travel partners.

11 Intellectual Property Rights & Acceptable Website Use

All content, graphic assets, typography, flight booking software, interactive widgets, source code, and brand logos on this website are the proprietary property of JetBluePartners or licensed third parties, protected under United States and international copyright, trademark, and trade dress statutes.

You are granted a limited, revocable, non-exclusive license to use this site solely to view schedules, check fares, purchase genuine travel services, and manage your bookings. You are strictly forbidden from:

• Deploying automated bots, scrapers, crawlers, or deep-link algorithms to extract fares, flight routes, or proprietary inventory data without our prior written consent;
• Engaging in speculative, false, or fraudulent ticket reservations or speculative seat inventory blocking;
• Decompiling, disassembling, reverse engineering, or probing the security architecture of our servers; or
• Reselling, sublicensing, or commercially republishing JetBluePartners travel inventory.

12 Governing Law, Mandatory Informal Review & Binding Arbitration

This contract and any dispute arising from your relationship with JetBluePartners shall be governed by the laws of the State of New York and federal aviation statutes, without regard to conflict of law principles.

12.1 Mandatory 30-Day Informal Negotiation

Prior to initiating formal legal proceedings or arbitration, you agree to send a written notice of dispute to our Legal Affairs Department at contact@jetbluepartners.com. We agree to participate in good-faith informal negotiations for at least thirty (30) days to resolve the disagreement amicably.

12.2 Binding Individual Arbitration

If informal efforts do not resolve the dispute within thirty (30) days, any controversy or claim arising out of or relating to this Contract of Carriage, your booking, or website use shall be determined by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

13 Legal Notices & Inquiries

Official legal notices, summonses, and formal correspondence regarding Contract of Carriage matters must be served via certified mail to:

For passenger customer service, rebooking, and flight claims, please utilize our Contact Center or call toll-free +1 (800) 538 2583 / customer service +1(844) 586-2234.