Accessibility & Special Assistance

Dedicated Accessibility Support

Our specialized Accessibility Assistance Desk is available daily to coordinate all disability travel arrangements, medical equipment approvals, and airport escort services.

1. Airport & Boarding Services

• Wheelchair Assistance: Available curb-to-seat upon request at all airport hubs. Request online during booking or call 48 hours prior to departure.
• Pre-Boarding: Passengers requiring additional time or assistance settling into their seats are invited to board during priority pre-boarding.
• Movable Armrests: All JetBluePartners aircraft are equipped with aisle seats featuring movable armrests for easy passenger transfer.

2. Service Animals & Medical Equipment

• Trained Service Dogs: Welcomed in the cabin at no charge when accompanying passengers with physical, visual, auditory, or psychiatric disabilities (DOT Form required 48h in advance).
• Portable Oxygen Concentrators (POCs): FAA-approved battery-powered POC models are permitted for onboard medical use.
• Personal Mobility Devices: Manual and electric wheelchairs and mobility scooters are transported free of charge in the cargo hold.

3. Digital Website Accessibility (WCAG 2.1 AA)

JetBluePartners is committed to digital inclusivity. Our web platform is engineered in alignment with the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, incorporating high color contrast ratios, screen reader ARIA landmarks, keyboard navigation tab stops, and descriptive alternative text for all imagery.